General terms and conditions


Terms and conditions

These terms and conditions are intended to clarify how we will work together.  Please read them carefully before booking a consultation with Wiltrud Pott.


Tips and recommendations

I will never tell you to part with an item.  I can advise you and give you insights into how keeping clutter can affect you, but the final decision whether to keep or dispose of an item is entirely yours.  I therefore cannot take responsibility for the consequences of your decisions.

Please note that I am not a qualified surveyor and do not have the expertise to identify items of particular value or rarity. I therefore accept no liability if you decide to dispose of such items.



Discretion is a matter of course for a trusting cooperation. You can rest assured that I will never share any personal information you provide me with.  



Payment is made after receipt of the invoice.


Cancellation or postponing

We both have the right to cancel or postpone a session due to unforeseen circumstances.  If I have to do this, I will endeavour to give you as much notice as possible and reschedule the session to a time that suits you.  If you need to cancel or reschedule a session, please give me at least 24 hours notice or 50% of the fee will usually be due.